Refund policy

Last updated: 3rd August 2026

At KayaHustle, every product is made to order specifically for you. Because of the custom print-on-demand nature of our products, we generally do not accept returns or exchanges due to change of mind, incorrect size selection, or ordering the wrong product.

However, if your order arrives damaged, defective, or incorrect due to an error on our part, we are committed to making it right.

1. 100% Free Replacement or Refund

You may be eligible for a free replacement or refund if you receive:

Damaged Items

The product or its outer packaging is visibly damaged, torn, stained, broken, or otherwise affected during production or shipping.

Defective Printing

The printed design has a clear manufacturing or printing defect, such as:

Misaligned or incorrectly positioned printing

  • Significantly incorrect print colors
  • Missing or incomplete portions of the design
  • Other significant printing defects

Wrong Item

You received an item that is different from what you ordered due to our error, including:

  • Incorrect size
  • Incorrect color
  • Incorrect product type
  • Incorrect design

2. 48-Hour Return/Replacement Window

All issues must be reported within 48 hours of delivery.

To help us resolve your issue quickly, please contact us as soon as possible after receiving your order.

Requests submitted after 2 DAYS from delivery may not be eligible for a replacement or refund.

3. Required Evidence

To process a damaged, defective, or incorrect-order claim, we require clear evidence of the issue.

Please provide:

  • Clear photographs showing the issue; and/or
  • A clear unboxing video showing the package and product, where available
  • Your order number
  • A brief description of the issue

For damaged packages, please include photographs of both the outer packaging and the damaged product.

We may request additional information or photographs if necessary to evaluate your claim.

4. How to Request a Replacement or Refund

Please email us at hello.kayahustle@gmail.com within the applicable reporting period.

Your email should include:

Order Number: [ORDER NUMBER]

Issue: [BRIEF DESCRIPTION]

Photos/Video: [ATTACH CLEAR PHOTOS OR VIDEO]

Once we receive your request, we will review the information and let you know whether your claim is approved.

If approved, we may offer you one of the following, depending on the circumstances:

  • A free replacement of the affected item; or
  • A full or appropriate refund for the affected item.

Our goal is to resolve legitimate issues fairly and with as little inconvenience to you as possible.

5. Replacement Process

If your replacement request is approved, we will arrange for the affected product to be reproduced and shipped to you at no additional cost.

Replacement orders are subject to the applicable production and shipping timelines.

A replacement may not be available for certain products or circumstances. In such cases, we may provide an appropriate refund instead.

6. Refund Process and Timing

Once your refund is approved, we will initiate the refund within 2–3 BUSINESS DAYS. For online payments, the refunded amount is generally credited to the original payment method within 5–10 business days, depending on your bank or payment provider. COD refunds may take 5–7 BUSINESS DAYS after the refund is approved.

7. Exchanges

Because our products are custom-made to order, we do not offer exchanges for change of mind, incorrect size selection, or incorrect color selection made by the customer.

If we send you the wrong size, color, product, or other item due to an error on our part, you may be eligible for a free replacement.

Please contact us within 48 hours of delivery with the required evidence.

8. Non-Returnable Items

The following situations are generally not eligible for return, replacement, or refund:

  • Change of mind
  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • Incorrect product selected by the customer
  • Products that have been worn, washed, altered, or damaged after delivery
  • Normal wear and tear
  • Minor variations in color caused by differences between screens and the actual printed product
  • Issues reported after the applicable 48-hour reporting period
  • Orders where sufficient evidence of the claimed issue cannot be provided

Because every item is produced specifically after an order is placed, we cannot resell most returned products.

9. Return Shipping Costs

You do not need to return a damaged, defective, or incorrectly supplied product unless we specifically instruct you to do so.

Do not mail any product back to us without receiving prior approval from our support team.

If we determine that a return is required because of an error on our part, we will provide instructions regarding the return process and any applicable return shipping arrangements.

If a return is requested without prior authorization, we may be unable to process the claim.

10. Order Cancellation

Because our products are made to order, cancellation requests must be submitted within 15 MINUTES of placing the order.

Once an order has entered production, cancellation may no longer be possible.

To request a cancellation, contact us as soon as possible at hello.kayahustle@gmail.com with your order number.

11. Contact Us

If your order arrives damaged, defective, or incorrect, please contact us immediately.

Email: hello.kayahustle@gmail.com

Please include your order number, a description of the issue, and clear photographs or video evidence so that we can assist you as quickly as possible.

We appreciate your understanding that our products are made specifically for each order. At the same time, if we make a mistake or your product arrives with a genuine manufacturing or shipping issue, we will work with you to find a fair solution.

Thank you for shopping with KayaHustle.