Terms of service
TERMS OF SERVICE
Last updated: 3rd August 2026
OVERVIEW
Welcome to KayaHustle!
The terms "we", "us", and "our" refer to KayaHustle. KayaHustle operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services").
KayaHustle is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights, product orders, shipping, returns, refunds, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy https://kayahustle.in/policies/privacy-policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are legally capable of entering into a binding agreement under applicable Indian law.
To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.
You represent and warrant that all information you provide to us is accurate, current, and complete and that you have the necessary rights to provide this information.
You are responsible for maintaining the security of your account credentials and for all activity carried out through your account.
You may not transfer, sell, assign, or license your account to any other person.
We reserve the right to suspend or terminate accounts where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate descriptions, images, colors, sizes, and other information about our products.
However, colors and product appearance may vary depending on your device, screen settings, lighting, and other factors.
Because our products are produced using print-on-demand manufacturing, minor variations in print placement, color, texture, or appearance may occur.
Minor variations that do not materially affect the product are not necessarily considered defects.
We reserve the right to modify product descriptions, specifications, designs, availability, and pricing at any time without prior notice.
We may discontinue products or limit quantities available for purchase at our discretion.
Print-On-Demand Products
Our products are made to order. This means that products are produced specifically after an order is placed.
Because products are made to order, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Incorrect product selected by the customer
If your product arrives damaged, defective, incorrectly printed, or is different from what you ordered due to an error on our part, you may be eligible for a free replacement or refund in accordance with Section 8 of these Terms.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase the products selected by you.
KayaHustle reserves the right to accept or decline an order where reasonably necessary, including in cases involving product availability, payment issues, pricing errors, suspected fraud, incorrect customer information, shipping restrictions, or technical errors.
Your order is considered accepted once we confirm acceptance of the order.
Please review your order carefully before submitting it. Because our products are made to order, we may be unable to accommodate cancellation or modification requests after an order has entered production.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.
Purchases are subject to our Returns, Replacements & Refunds Policy as described in these Terms.
You represent that your purchases are for personal or household use and not for unauthorized commercial resale.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change without notice.
The price charged for a product will generally be the price displayed at the time the order is placed and confirmed in your order confirmation.
Applicable shipping charges and taxes, where applicable, will be displayed at checkout.
We may offer promotions from time to time. Promotional offers may be subject to additional terms and conditions. If there is a conflict between the promotional terms and these Terms, the promotional terms will govern the specific promotion.
You agree to provide accurate and complete purchase, payment, billing, and contact information.
For online payments, payment may be processed through third-party payment providers, including Razorpay or other payment methods made available at checkout.
For Cash on Delivery ("COD") orders, payment is required at the time of delivery.
We are not responsible for errors, interruptions, or delays caused by third-party payment providers, banks, or payment networks.
If a payment is declined, reversed, disputed, or otherwise not successfully completed, we may cancel or suspend the associated order.
SECTION 5 - SHIPPING AND DELIVERY
Orders are processed and shipped according to our Shipping Policy.
Our products are made to order and require 2 business days for production and order processing before shipment.
After processing, estimated delivery within India is:
5-10 BUSINESS DAYS
Shipping charges are:
Standard Shipping: FREE
Express Shipping, where available: Rs.99
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to courier delays, weather conditions, public holidays, high order volumes, incorrect or incomplete addresses, operational issues, or other circumstances beyond our reasonable control.
You are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply for re-shipping.
Once an order has been handed over to the applicable shipping carrier, delivery is subject to the carrier's operations and tracking system.
For further information, please refer to our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to our trademarks, brand name, text, images, graphics, product designs, product reviews, videos, audio, website layout, and the selection and arrangement of such materials, are owned by KayaHustle or its licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or commercially exploit material from our Services without our prior written permission.
KayaHustle's name, logo, product names, service names, designs, and slogans are trademarks of KayaHustle or its licensors.
You must not use our trademarks or branding without our prior written permission.
All rights not expressly granted under these Terms are reserved by KayaHustle.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or services as part of the Services.
Such third-party tools may be provided "as is" and "as available" and may be subject to the terms and conditions of the relevant third-party provider.
We do not necessarily monitor or control third-party tools and are not responsible for their independent operation, availability, or policies.
Your use of optional third-party tools is at your own discretion and subject to the applicable third-party terms.
Any new features, tools, or resources added to the Services in the future will also be subject to these Terms.
SECTION 8 - RETURNS, REPLACEMENTS AND REFUNDS
Because KayaHustle products are custom-made to order, we do not accept ordinary returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or incorrect product selection by the customer.
However, we provide a 100% free replacement or refund for qualifying issues caused by damage, defective printing, or an incorrect item sent due to our mistake.
Eligible Issues
You may be eligible for a free replacement or refund if you receive:
Damaged Item
The outer packaging or product is torn, stained, broken, or otherwise materially damaged.
Defective Printing
The product contains a clear printing defect, including significantly misaligned printing or incorrect colors.
Wrong Item
We sent an incorrect:
- Size
- Color
- Product type
- Design
due to an error on our part.
48-Hour Reporting Window
All damage, defect, or wrong-item issues must be reported within 48 HOURS OF DELIVERY.
Claims submitted after this period may not be eligible for a replacement or refund.
Required Evidence
To process a claim, you must provide:
- Your order number
- A clear description of the issue
- Clear photographs showing the issue
- An unboxing video, where available
For damaged packages, photographs of both the outer packaging and the affected product may be required.
We may request additional information or evidence where reasonably necessary to assess the claim.
No Unauthorized Returns
Do not mail or return any product without prior approval from KayaHustle.
We generally do not require customers to return damaged, defective, or incorrectly supplied products.
If a return is specifically required, we will provide instructions before you send anything back.
Products returned without prior authorization may not be accepted.
Replacement
If your claim is approved and a replacement is offered, the replacement will be produced and shipped at no additional cost to you.
Replacement orders will be subject to the applicable production and shipping timelines.
Refunds
If your claim is approved for a refund, we will initiate the refund within 2–3 BUSINESS DAYS of approving the refund.
For payments made online, including payments processed through Razorpay, the refunded amount will generally reach the original payment method within 5–10 BUSINESS DAYS after the refund has been initiated, depending on the customer's bank or payment provider.
For COD orders, approved refunds will generally be processed within 5–7 BUSINESS DAYS after the refund is approved.
Actual crediting times may vary depending on the customer's bank, payment provider, or payment method.
We will not be responsible for delays caused by banks, payment gateways, card networks, or other third-party payment providers.
Contacting Support
To report an eligible issue, contact us at:
Please include your order number, description of the issue, and required photographs or video evidence.
SECTION 9 - THIRD-PARTY LINKS
The Services may contain materials or links to websites operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, security, or practices of third-party websites.
If you choose to access a third-party website, you do so at your own risk.
Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third-party provider.
SECTION 10 - RELATIONSHIP WITH SHOPIFY
KayaHustle is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our Store are transactions between you and KayaHustle.
Shopify is not responsible for the products sold by KayaHustle or for any aspect of the sales transaction between you and KayaHustle, except where required under applicable law.
SECTION 11 - PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy, which can be viewed here:
https://kayahustle.in/policies/privacy-policy
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
Because our store is hosted by Shopify and uses third-party service providers, certain information may be processed or shared with Shopify and relevant service providers as necessary to provide the Services, process orders, facilitate payments, provide shipping, and operate our business.
SECTION 12 - FEEDBACK AND REVIEWS
If you submit, upload, post, email, or otherwise provide feedback, reviews, suggestions, photographs, or other content to KayaHustle ("Feedback"), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, distribute, and display such Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.
You represent that you have the necessary rights to provide such Feedback.
You must not submit Feedback that is unlawful, defamatory, abusive, obscene, fraudulent, misleading, or that infringes another person's intellectual property, privacy, or other rights.
We reserve the right to remove or refuse to publish Feedback that violates these Terms or applicable law.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, product availability, shipping charges, or estimated delivery times.
We reserve the right to correct such errors, update information, or cancel affected orders where permitted by applicable law.
If an order is cancelled because of an error in pricing, product information, or availability and payment has already been received, we will initiate an applicable refund.
SECTION 14 - PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services:
- For any unlawful or fraudulent purpose
- To violate applicable Indian laws or regulations
- To infringe our intellectual property rights or the rights of others
- To harass, abuse, threaten, or harm any person
- To submit false or misleading information
- To impersonate another person or entity
- To transmit viruses, malware, or other harmful code
- To interfere with the operation or security of the Services
- To collect personal information about other users without authorization
- To send spam, phishing messages, or other unauthorized communications
- To reproduce, copy, scrape, extract, sell, resell, or commercially exploit our Services without permission
- To bypass security, authentication, or access-control measures
- To engage in activity that may harm KayaHustle, Shopify, our service providers, or other users
We reserve the right to suspend or terminate access to our Services if we reasonably believe these Terms have been violated.
SECTION 15 - TERMINATION
We may suspend or terminate your access to the Services where permitted by applicable law if you violate these Terms or engage in unlawful, fraudulent, abusive, or harmful activity.
Termination will not affect rights or obligations that arose before termination.
Provisions relating to intellectual property, refunds, disclaimers, limitation of liability, indemnification, governing law, and other provisions that by their nature should survive termination will continue to apply.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented through the Services is provided for general informational purposes.
While we make reasonable efforts to maintain accurate and useful information, we do not guarantee that all information will always be complete, current, accurate, or error-free.
To the maximum extent permitted by applicable law, the Services are provided on an "as available" basis.
We do not guarantee that:
- The website will always be available or uninterrupted
- The Services will always be error-free
- Product availability will always be maintained
- Delivery estimates will always be met
- Third-party services will always operate without interruption
Nothing in these Terms excludes or limits any statutory rights, warranties, or consumer protections that cannot lawfully be excluded or limited under applicable Indian law.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, KayaHustle, its owners, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services or purchase of our products.
This may include loss of profits, business interruption, loss of data, or other indirect losses, to the extent permitted by law.
To the maximum extent permitted by applicable law, our liability relating to a specific order or product will be limited to the amount actually paid by you for the product or order giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including statutory consumer rights and remedies.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless KayaHustle, its owners, employees, affiliates, partners, contractors, licensors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Your violation of these Terms;
- Your violation of applicable law;
- Your violation of the rights of another person; or
- Your misuse of the Services.
This provision does not apply to the extent that a claim results from KayaHustle's own negligence, misconduct, or violation of applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
These Terms, together with our Privacy Policy, Shipping Policy, Returns, Replacements & Refunds Policy, and any other policies posted on our website, constitute the entire agreement between you and KayaHustle concerning your use of the Services and purchase of our products.
If there is a conflict between these Terms and a specific policy, the applicable policy will govern the specific subject matter addressed by that policy, to the extent permitted by applicable law.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms where permitted by applicable law.
SECTION 22 - GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements under which we provide Services to you shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory consumer protection rights or other applicable laws, disputes arising out of or relating to these Terms, your use of the Services, or your purchase of our products shall be subject to the jurisdiction of the courts located in:
[CITY, STATE, INDIA]
Nothing in these Terms is intended to restrict any statutory rights or remedies available to consumers under applicable Indian law.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting the updated Terms on our website.
It is your responsibility to review this page periodically for changes.
Material changes will be communicated where required by applicable law.
Your continued use of or access to the Services after revised Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
KayaHustle
Email: hello.kayahustle@gmail.com
By accessing our website or placing an order with KayaHustle, you acknowledge that you have read, understood, and agreed to these Terms of Service.
